Privacy Policy
Privacy Policy – Zohauz
Effective Date: [Insert Date]
Zohauz ("Zohauz", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share information when you visit or use www.zohauz.com and related services.
By using our Platform, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Account information
- Order and transaction details
- Product preferences
- Communications with our customer support team
- Other information voluntarily provided by you
2. Information Collected Automatically
When you use the Platform, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website interactions
- Referral information
- Cookies and similar technologies
This information helps us operate, improve and secure our Platform.
3. How We Use Your Information
We may use your information to:
- Process and fulfil orders;
- Deliver products;
- Process payments;
- Provide customer support;
- Send order confirmations and delivery updates;
- Communicate regarding your account;
- Improve our products and services;
- Personalize your experience;
- Prevent fraud and abuse;
- Comply with legal obligations;
- Send promotional or marketing communications where permitted.
You may opt out of promotional communications by following the unsubscribe instructions or contacting us.
4. Payments
Payments may be processed through authorized third-party payment service providers.
Zohauz does not intentionally store complete payment card details such as full card numbers, CVV numbers or other sensitive payment credentials where these are handled directly by authorized payment gateways.
Payment providers process payment information according to their own applicable privacy and security policies.
5. Shopify and Technology Providers
Our online store may use Shopify and other technology, analytics, communication and service providers to operate and improve the Platform.
These providers may process certain information as necessary to provide their services.
6. Logistics and Delivery Partners
To process and deliver your orders, we may share relevant information with logistics and delivery partners, including:
- Customer name
- Delivery address
- Phone number
- Order details necessary for delivery
We share only information reasonably necessary to provide delivery services.
7. Marketing and Communications
Where permitted, we may contact you through:
- SMS
- Telephone
- Other electronic communication channels
for purposes such as:
- Order updates;
- Delivery notifications;
- Customer service;
- Promotional offers;
- Product updates.
You may opt out of promotional communications, although you may continue to receive transactional communications relating to your orders or account.
8. Cookies
We may use cookies and similar technologies to:
- Keep the Platform functioning properly;
- Remember preferences;
- Analyze website traffic;
- Improve performance;
- Personalize content;
- Support marketing activities.
You may manage certain cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform.
9. Sharing of Information
We may share information with trusted third parties where reasonably necessary, including:
- Payment service providers;
- Logistics and courier partners;
- Technology providers;
- Shopify and related service providers;
- Analytics providers;
- Marketing and communication service providers;
- Professional advisors;
- Government or regulatory authorities where legally required.
We do not sell your personal information as a standalone product.
10. Data Security
We use reasonable administrative, technical and organizational measures designed to protect personal information.
However, no method of transmission over the internet or electronic storage system is completely secure. While we take reasonable measures to protect information, we cannot guarantee absolute security.
11. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Fulfil orders;
- Provide services;
- Maintain business records;
- Resolve disputes;
- Prevent fraud;
- Comply with legal or regulatory requirements.
12. Your Rights
Subject to applicable law, you may request to:
- Access certain personal information held by us;
- Correct inaccurate information;
- Request deletion of certain information;
- Withdraw consent where processing is based on consent;
- Opt out of marketing communications.
To make a request, contact us using the details below.
13. Children's Privacy
The Platform is not intended for individuals who are unable to legally enter into binding agreements under applicable law.
We do not knowingly collect personal information from children without appropriate authorization.
14. Third-Party Links
The Platform may contain links to third-party websites or services.
Zohauz is not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those services.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will become effective when posted on the Platform.
16. Contact Us
For privacy-related questions or requests, contact:
Email: info@zohauz.com
Phone: +91 7909755555