Terms and Conditions
Terms & Conditions – Zohauz
Effective Date: [Insert Date]
Welcome to www.zohauz.com (the “Platform”), operated by Zohauz (“we”, “us”, “our”).
These Terms & Conditions (“Terms”) govern your access to and use of the Platform, products and services provided by Zohauz.
By accessing or using the Platform or placing an order, you agree to be bound by these Terms.
1. Eligibility
You must be legally capable of entering into a binding agreement under applicable law to use the Platform and place orders.
If you use the Platform on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
2. Account Registration
Certain features may require you to create an account.
You agree to provide accurate, complete and up-to-date information.
You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.
You must notify us promptly if you suspect unauthorized access to your account.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on the Platform are accurate.
However:
- Product images may differ slightly from the actual product;
- Colours may vary depending on device displays;
- Packaging may change;
- Product information may be updated by manufacturers;
- Certain information may occasionally contain errors.
We reserve the right to correct errors, inaccuracies or omissions and to update information without prior notice.
4. Product Availability
Product availability is subject to stock and operational availability.
We reserve the right to:
- Limit quantities;
- Discontinue products;
- Restrict purchases;
- Cancel orders where products become unavailable.
If an ordered product becomes unavailable, we may contact you regarding a replacement, alternative or refund.
5. Pricing
Prices displayed on the Platform are subject to change without prior notice.
Despite reasonable efforts, pricing or technical errors may occasionally occur.
If a product is listed at an incorrect price due to an error, Zohauz reserves the right to correct the price or cancel the affected order.
Applicable taxes and charges will be displayed as required during checkout.
6. Order Acceptance
Placing an order does not automatically mean that Zohauz has accepted the order.
An order may be subject to:
- Payment confirmation;
- Product availability;
- Address verification;
- Fraud prevention checks;
- COD verification;
- Other reasonable operational checks.
We reserve the right to accept, reject or cancel an order where reasonably necessary.
7. Payment
Payments must be made using the payment options available on the Platform.
Payments may be processed through authorized third-party payment providers.
Zohauz does not control banking networks or third-party payment systems and shall not be responsible for delays or failures caused by those systems.
8. Cash on Delivery
Cash on Delivery may be available for eligible orders and locations.
A 2% COD charge may apply to eligible COD orders, as displayed during checkout.
Zohauz reserves the right to restrict COD based on factors including:
- Delivery location;
- Order value;
- Product category;
- Previous delivery history;
- Fraud prevention requirements.
9. Shipping and Delivery
Shipping and delivery are governed by our Shipping & Delivery Policy.
Delivery dates and timelines are estimates unless expressly stated otherwise.
Availability of shipping methods depends on factors including product type, delivery location and courier serviceability.
10. Returns, Refunds and Cancellations
Returns, refunds and cancellations are governed by our Return, Refund & Cancellation Policy.
Certain products, including consumable, health, hygiene or pharmacy-related products, may have restricted return eligibility.
Customers should review the applicable policy before placing an order.
11. Pet Health, Wellness and Pharmacy-Related Products
Certain products available on Zohauz may relate to pet health, wellness, supplements or pharmacy-related needs.
Customers are responsible for:
- Reviewing product descriptions;
- Checking ingredients and instructions;
- Following recommended usage;
- Considering their pet's age, species, weight and health condition.
Where appropriate, customers should consult a qualified veterinarian before using a product.
Information available on the Platform is not intended to replace professional veterinary advice, diagnosis or treatment.
Products subject to prescription or other legal requirements may only be supplied in accordance with applicable laws and any required verification.
12. Product Suitability
Every pet is different. Customers are responsible for determining whether a product is suitable for their pet.
Zohauz does not guarantee that every product will be suitable for every pet, breed, age, size or health condition.
Customers should carefully review:
- Ingredients;
- Product instructions;
- Size charts;
- Safety warnings;
- Feeding recommendations; and
- Manufacturer guidelines.
13. Intellectual Property
All content available on the Platform, including:
- Text;
- Images;
- Logos;
- Graphics;
- Designs;
- Videos;
- Product content;
- Software;
- Website elements,
is owned by or licensed to Zohauz or its respective rights holders.
You may not reproduce, distribute, modify or commercially exploit such content without appropriate authorization.
14. Acceptable Use
You agree not to:
- Violate applicable laws;
- Infringe intellectual property rights;
- Use the Platform for fraudulent purposes;
- Interfere with the security or operation of the Platform;
- Introduce malicious software;
- Attempt unauthorized access;
- Abuse promotions, discounts or COD facilities.
15. Third-Party Services
The Platform may use or link to third-party services, including:
- Payment gateways;
- Logistics providers;
- Technology providers;
- Social media platforms.
Those services may have their own terms and privacy policies.
Zohauz is not responsible for third-party services beyond the extent required by applicable law.
16. Disclaimer
The Platform and its content are provided on an "as available" basis.
While we make reasonable efforts to provide accurate information and reliable services, we do not guarantee that:
- The Platform will always operate without interruption;
- All information will always be error-free;
- Every product will be suitable for every pet;
- Delivery estimates will always be met.
Nothing in these Terms is intended to exclude rights that cannot legally be excluded under applicable law.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Zohauz shall not be liable for indirect, incidental, consequential, special or punitive damages arising from the use of the Platform or products.
Where liability cannot be excluded, Zohauz's liability shall be limited to the amount paid by the customer for the specific product or order giving rise to the claim, except where applicable law requires otherwise.
18. Privacy
Your use of the Platform is also governed by our Privacy Policy.
By using the Platform, you acknowledge that personal information may be collected and processed in accordance with that policy.
19. Other Policies
These Terms should be read together with:
- Shipping & Delivery Policy
- Return, Refund & Cancellation Policy
- Privacy Policy
- Any other policies published on the Platform
In the event of a specific issue relating to shipping, returns or privacy, the applicable specific policy may apply in addition to these Terms.
20. Changes to the Terms
We may update or modify these Terms from time to time.
Updated Terms become effective when posted on the Platform unless otherwise required by applicable law.
Your continued use of the Platform after changes become effective constitutes acceptance of the updated Terms.
21. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes arising from these Terms or use of the Platform shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office or principal place of business of Zohauz.
22. Contact Us
For questions regarding these Terms or the Platform, contact:
Zohauz
Website: www.zohauz.com
Email: info@zohauz.com
Phone: +91 7909755555