Shipping Policy
Shipping & Delivery Policy – Zohauz
Effective Date: [Insert Date]
Welcome to Zohauz. This Shipping & Delivery Policy explains how orders placed through www.zohauz.com are processed, shipped and delivered.
By placing an order with us, you agree to the terms of this Shipping & Delivery Policy.
1. Order Processing
Once an order is successfully placed, we will begin processing it for dispatch.
Order processing times may vary depending on:
- Product availability
- Order verification
- Payment confirmation
- Cash on Delivery verification
- Delivery location
- Operational requirements
Orders are generally processed on business days. Orders placed on weekends, public holidays or outside normal processing hours may be processed on the following business day.
2. Shipping Serviceability
Zohauz currently delivers to serviceable locations in India.
Delivery availability depends on the customer's PIN code and the serviceability of our logistics partners.
Certain remote, restricted or special-service locations may have:
- Longer delivery timelines
- Limited delivery options
- Additional shipping restrictions
- Limited Cash on Delivery availability
If a particular location is not serviceable, the available delivery options may not appear during checkout.
3. Shipping Charges
Shipping charges, if applicable, are displayed during checkout before you complete your purchase.
Zohauz may offer different shipping charges depending on factors such as:
- Delivery location
- Order value
- Product weight or size
- Shipping method selected
- Courier service availability
We reserve the right to update shipping charges from time to time.
4. Free Shipping
Zohauz offers free standard shipping on eligible orders with a cart value of ₹499 or above, subject to serviceability and the shipping options available for the delivery address.
For orders below ₹499, applicable shipping charges will be displayed during checkout.
Free shipping eligibility is based on the applicable order value and may be subject to exclusions or promotional conditions displayed on the Platform.
5. Standard and Express Delivery
Depending on the delivery location and courier availability, customers may be offered:
- Standard Delivery
- Express Delivery
Express delivery may not be available for all products or locations.
Estimated delivery dates shown on the Platform are indicative and should not be considered guaranteed delivery dates.
6. Cash on Delivery (COD)
Cash on Delivery may be available for eligible orders and serviceable locations.
A Cash on Delivery charge of 2% of the applicable order value may be applied to COD orders. The applicable amount will be displayed during checkout before the order is placed.
Zohauz reserves the right to:
- Restrict COD availability for certain PIN codes or locations;
- Limit COD for certain products or order values;
- Require verification before processing a COD order; or
- Cancel or refuse COD orders where fraudulent, suspicious or repeated non-delivery activity is reasonably suspected.
7. Order Tracking
Once your order has been dispatched, tracking information may be provided through:
- SMS
- Your Zohauz account
- The relevant courier partner's tracking system
Tracking information may take some time to become active after dispatch.
8. Delivery Delays
While we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including:
- Weather conditions
- Public holidays
- Natural disasters
- Transportation disruptions
- Courier delays
- Government restrictions
- Remote location serviceability
- Incorrect or incomplete delivery information
Zohauz shall not be responsible for delays caused by circumstances beyond its reasonable control.
9. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information.
Zohauz may not be responsible for delays, failed deliveries or additional charges resulting from:
- Incorrect address information
- Incorrect PIN code
- Incorrect phone number
- Incomplete address details
- Failure of the customer to respond to courier communications
If an order has already been dispatched, changes to the delivery address may not be possible.
10. Failed Delivery Attempts
Our logistics partners may make one or more delivery attempts depending on their operational policies.
If delivery cannot be completed because:
- The customer is unavailable;
- The address is incorrect;
- The customer refuses delivery;
- Required information is unavailable; or
- The courier is unable to contact the customer,
the shipment may be returned to us.
Additional shipping charges may apply if a returned shipment needs to be shipped again.
11. Damaged or Tampered Packages
If your package appears visibly damaged, tampered with or improperly sealed at the time of delivery, we recommend that you:
- Refuse delivery where appropriate; or
- Record relevant evidence and contact us as soon as possible.
Please report any damaged, incorrect or missing product to us within the applicable period mentioned in our Return, Refund & Cancellation Policy.
12. Split Shipments
Where an order contains multiple products, products may occasionally be shipped separately.
Customers will not normally be charged additional shipping fees solely because an order is split into multiple shipments, unless otherwise clearly communicated before purchase.
13. Changes to This Policy
Zohauz reserves the right to update or modify this Shipping & Delivery Policy at any time.
Any changes will become effective when posted on the Platform.
14. Contact Us
For questions regarding shipping or delivery, please contact us:
Email: info@zohauz.com
Phone: +91 7909755555